We are committed to safeguarding your payment experience with transparency, security, and compliance. Below is a detailed breakdown of our payment practices:
We support all major credit and debit cards, including Visa, Mastercard, and American Express, to accommodate your preferred payment. All transactions are processed through a trusted, PCI DSS-compliant third-party payment processor. We never store full credit or debit card numbers on our internal systems; sensitive payment data is encrypted via end-to-end SSL technology during transmission and managed exclusively by our certified processor, ensuring your financial details remain confidential.
For clarity and consistency, the final transaction currency is determined solely by your billing or service destination:
- United States: All transactions linked to U.S. billing addresses are priced and charged exclusively in U.S. Dollars (USD).
- Canada: All transactions linked to Canadian billing addresses are priced and charged exclusively in Canadian Dollars (CAD).
The currency selector on our website is a purely informational tool to help you preview prices in your preferred currency. Regardless of the display setting, your payment method will be charged in the currency corresponding to your destination. If your card is issued in a different currency, your bank or card issuer may apply exchange rates or foreign transaction fees—these charges are set by your financial institution and are not controlled or collected by our business.
When you submit a transaction, your bank may place a temporary authorization hold on your card for the full amount. This hold verifies that funds are available and is not a final charge—we only process and capture the payment once your request is officially confirmed and ready for fulfillment.
If a payment is declined, flagged for security review (e.g., mismatched billing address, unusual transaction activity), or requires additional verification, our team will contact you promptly to resolve the issue. To protect both parties from fraudulent activity, we reserve the right to cancel the transaction if verification cannot be completed within a reasonable timeframe. We will notify you via email of any payment-related updates or cancellations.
All approved refunds (e.g., for service cancellations, adjustments, or eligible disputes) will be credited directly back to the original payment method used at checkout. Once we initiate the refund, you will receive a confirmation email, and funds typically reflect on your bank or card statement within 5–10 business days. This timeline may vary slightly depending on your financial institution’s processing procedures—we do not control these external timelines but will provide necessary documentation or follow-up support if refunds are delayed.
We prioritize the security of your financial information through multiple layers of protection:
- End-to-end encryption (SSL/TLS) for all payment data transmitted between your device and our platform.
- Partnerships with PCI DSS-compliant payment processors to ensure adherence to global security standards.
- Regular security audits and system updates to mitigate risks of unauthorized access or data breaches.
- No storage of full payment card details on our servers—only non-sensitive transaction references are retained for record-keeping.
You have the right to:
- Access and review your transaction history (e.g., payment amounts, dates, status) by logging into your account or contacting our support team.
- Request correction of inaccurate payment records (e.g., duplicate charges, incorrect amounts) by providing relevant transaction details.
- Dispute unauthorized or fraudulent charges on your account—please notify us immediately upon discovering any suspicious activity.
- Opt out of marketing communications related to payment offers (where applicable) by clicking the “unsubscribe” link in emails or contacting us directly.
To exercise these rights, please provide your account details and transaction information when reaching out to our team.
For questions, concerns, or assistance related to payments—including declined transactions, refund status, authorization holds, or payment security—please contact our customer service team at:
[email protected]Our team is available to resolve issues promptly and provide clarity on any payment-related matters.
Our operations are based in the United States. If you are located in Canada or another country outside the U.S., your payment information may be transferred to and processed within the United States. By completing a transaction, you acknowledge that your payment data may be processed in countries with financial regulations that differ from your home country.
To ensure compliance and protection, we use contractual agreements (e.g., Standard Contractual Clauses) and technical safeguards with our payment partners, ensuring your payment information receives a level of security comparable to applicable laws in your jurisdiction. Canadian customers may reference local privacy and payment regulations (e.g., PIPEDA) when addressing payment-related concerns, and our team will assist in adhering to these requirements.
