We aim to make returns and refunds fair and straightforward for all customers, with clear guidelines to ensure a smooth process.
You may request a return within 30 days from the date your package is delivered—this timeline begins on the day the delivery is confirmed by the carrier. Returns requested after this 30-day period will not be accepted, and no refunds will be issued.
Important Note: Do not send items back without first contacting our support team at
[email protected]. Items marked as “final sale” or “non-returnable” at the time of purchase are ineligible for return or refund.
Once we receive your returned item and complete an inspection to verify it meets our return requirements, we will send you an email confirming the outcome.
If your refund is approved, we will process it to the original payment method used at checkout within 5–10 business days. Please note: Your bank or card issuer may require additional time to reflect the refund in your account—this processing period is beyond our control, and we recommend contacting your financial institution if you do not see the refund within the expected timeframe.
We do not offer direct exchanges (e.g., for different sizes, specifications, or variations) at this time. If you need an alternative item, please follow these steps:
- Place a new order for the desired item through our website.
- Initiate a return for the original item in accordance with our return policy.
Who covers return shipping costs depends on the reason for the return:
- Our Error (e.g., defective item, incorrect delivery): We will cover all return shipping costs. Where available, we will provide a prepaid return label to simplify the process.
- Personal Reasons (e.g., change of mind, incorrect selection): You will be responsible for all return shipping fees. Additionally, the original shipping fee for your order is non-refundable, unless the return is a result of our error (e.g., defective item, wrong shipment).
For orders shipped to Canada: Any import duties, taxes, or customs fees imposed by the Canada Border Services Agency (CBSA) or the delivery carrier (e.g., Canada Post) are the sole responsibility of the customer. These charges cannot be refunded by us, even if the item is returned.
When a Canadian-shipped item is returned and approved for a refund:
- We will refund the item’s purchase price (minus any applicable return shipping costs, unless the return is due to our error).
- The original shipping fee will only be refunded if required by Canadian law and if the return is a result of our mistake (e.g., defective item, incorrect delivery).
- Import duties, taxes, and customs fees paid at the time of delivery are not included in the refund, as we do not collect or retain these charges.
For additional questions about returns, refunds, or exchanges, contact our support team at
[email protected].
