We aim to provide transparent and reliable shipping services for all orders. Below are key details to guide your experience:
Currently, we provide shipping services exclusively to addresses in the United States and Canada. We regret that we cannot fulfill shipments to regions outside these two countries at this time.
For orders destined for Canada, please note that international import regulations may apply—additional details about duties, taxes, and customs requirements are available in relevant sections below.
After your payment is confirmed, we typically fulfill order processing within 1–3 business days. Please note: We do not process, ship, or deliver orders on weekends or major public holidays (e.g., U.S. Christmas, Thanksgiving, Canadian Thanksgiving)—these days are excluded from the processing timeline.
For Canadian orders: An extra 1–2 business days of processing time may be required to validate shipping information, complete required customs paperwork (such as commercial invoices), and ensure full compliance with Canada’s import rules. This step helps streamline cross-border transit and avoid delays.
Delivery timelines begin on the day your order is dispatched (not the order placement date):
- U.S. Standard Shipping: Once dispatched, delivery is estimated to take 5–10 business days (excluding weekends and holidays).
- Canadian Shipping: Delivery times vary by specific location but generally range from 10–25 business days after dispatch. This extended timeframe accounts for cross-border transit, potential customs processing delays, and local carrier handling.
- United States: Our primary domestic carrier is USPS, ensuring reliable delivery across all U.S. regions.
- Canada: We partner with USPS International for consistent cross-border shipping. The final delivery carrier may vary slightly based on your destination address, package weight, and selected delivery speed.
Once your order ships, you will receive an email with a unique tracking number. For U.S. orders, this tracking number provides updates throughout the entire delivery process. For Canadian orders, tracking updates may be limited until the package clears Canadian customs or is transferred to a local carrier—after that, you can check the latest status via the local postal service’s website (e.g., Canada Post) or the carrier’s international tracking portal.
After your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package in real time.
- U.S. Orders: Tracking data is updated continuously, covering every step from our warehouse to your delivery address.
- Canadian Orders: Initial tracking details may take up to 48 hours to populate. Once the package departs the U.S., updates may become less frequent. For the most current status, we recommend checking the website of Canada’s local postal service using your tracking number.
If your package is significantly delayed or marked “delivered” but not received, follow these steps:
- Check with family members, neighbors, or building management (e.g., front desk staff, mailroom attendants) to see if the package was left at an alternative location.
- Contact USPS directly with your tracking number to request detailed delivery information (e.g., drop-off location, recipient confirmation).
- Allow an extra 5–7 business days beyond the estimated delivery date—cross-border shipping and customs procedures may result in unforeseen delays.
- Use your tracking number to check with Canada’s local postal service or customs authorities—packages may be held for unpaid duties/taxes or additional documentation.
- Confirm with family, neighbors, or local delivery hubs (e.g., post offices, parcel lockers) regarding missed deliveries.
- U.S. Orders: Contact us within 7 days of the marked delivery date.
- Canadian Orders: Contact us within 14 days of the marked delivery date (to accommodate extended international transit and customs timelines).
To request assistance, email our support team at
[email protected] with your order number and tracking number. We will collaborate with you and the carrier to investigate the issue, initiate a package trace (if applicable), and provide regular updates on the resolution.
